Platform Rules and Penalty Schedule
1. Scope and acceptance
This document governs your access to and use of the DadaGoods platform, including the website, mobile interfaces, application programming interfaces and related services (together, the "Platform"). DadaGoods is a business-to-business-to-consumer wholesale marketplace that connects verified suppliers with business and consumer buyers in seven storefront languages with a United States dollar ledger.
By registering an account, browsing the Platform, publishing a listing, placing an order or otherwise using the Platform, you confirm that you have read, understood and agreed to be bound by this document together with the DadaGoods Privacy Policy, Cookie Policy and Platform Rules. If you do not agree, you must stop using the Platform.
Where you use the Platform on behalf of a company or other legal entity, you represent that you are authorised to bind that entity, and "you" means that entity.
2. Listing and publication rules
A Listing must be published in one or more of the seven storefront languages, must include a valid price tier structure, must state the MOQ where one applies, and must carry at least one accurate image of the actual product. Duplicate listings, keyword stuffing, fabricated reviews and the use of another brand without authorisation are prohibited.
Sellers must keep stock levels current. Where an Order cannot be fulfilled because a Listing overstated available stock, the Seller must notify the Buyer without undue delay, refund any amount paid and may attract demerit points. DadaGoods may remove a Listing that breaches this document, the Prohibited and Restricted Items Policy or the Intellectual Property Policy, and may do so without prior notice where the breach presents a risk to buyers or to third parties.
3. Prohibited and restricted items
The schedule of prohibited and restricted items is published in the Prohibited and Restricted Items Policy and forms part of this document. Listings that match the prohibited schedule cannot be published, and any Listing that is discovered to match it is removed immediately and the Seller may attract demerit points or be suspended.
Restricted categories may be sold only by sellers that hold and can evidence the qualification required for that category, such as a licence, certificate, authorisation or test report. Category qualifications are verified before the Listing is published and are subject to periodic re-checking. A Seller that publishes a restricted Listing without the required qualification commits a material breach.
4. Pricing and currency
All prices are expressed and settled in United States dollars, with amounts held and calculated to the cent. Sellers may publish tiered wholesale prices and an MOQ for business buyers while offering the same Listing at a single-unit price for consumer buyers.
Prices must be set in good faith, must not exceed a price at which the Seller has no intention of selling, and must not be manipulated to create a false impression of a discount. Where a reference or strike-through price is displayed it must reflect a price at which the product was genuinely offered; a reference price that cannot be substantiated must not be saved or displayed.
DadaGoods may correct an obvious pricing or currency error on a Listing. Where such an error affects an Order that has not yet been despatched, DadaGoods will contact the Buyer and the Buyer may confirm the corrected price or cancel the Order for a full refund.
5. Seller obligations
A Seller must hold every licence, registration, authorisation and product certification required to offer its goods in the destination market, including labelling, conformity marking and language requirements, and must produce them on request. A Seller must process orders in good faith, answer buyer enquiries within the response time published in the Platform Rules and keep its stock, price and delivery information current.
A Seller must not place orders with itself, manipulate ratings or reviews, solicit or accept payments outside the Platform for Platform orders, move a buyer off the Platform to avoid fees, or publish Content that is unlawful, misleading, discriminatory or infringing. A Seller must comply with the Platform Rules, with the penalty schedule and with any corrective action requested by DadaGoods within the stated period.
6. Violations and penalties
Violations carry demerit points under the schedule published in the Platform Rules. Points accumulate over a rolling assessment window and lead, in escalating order, to a warning, a listing restriction, a reduction in store level, withholding of settlement, suspension of the store and termination of the Seller Onboarding Agreement.
Certain conduct results in immediate action without a graduated escalation: publication of a prohibited item, substantiated counterfeiting, a third substantiated intellectual property determination, fraud, or a failure to respond to a safety recall. DadaGoods communicates each measure in writing with the rule relied on, the evidence considered and the period within which the matter can be remedied.
7. Complaints and appeals
Buyers, Sellers and third parties may submit a complaint through the Platform or to the contact address published in this document. A complaint should identify the Order or Listing concerned, describe the issue, state the outcome sought and include supporting evidence such as photographs, correspondence or carrier records.
Service levels are published in the Complaints and Appeals Rules: an acknowledgement is issued on the next Business Day, an initial substantive response within three Business Days, and a decision on an intellectual property complaint within seven days of a complete notice. A complaint that concerns the safety of a product is escalated immediately and may result in the Listing being suspended while it is investigated.
A decision may be appealed within the period stated in the decision. An appeal is reviewed by a person who was not involved in the original decision. Every complaint, measure and appeal is recorded in the audit log and a summary of closed complaints is available to the parties concerned.
8. Changes to the service and to these documents
DadaGoods may add, change or withdraw features of the Platform. Where a change materially reduces the service, we give reasonable advance notice in the account, by email or on the affected page, and, where a change is material to a contractual obligation, allow a period in which an affected party may close its account or terminate the Seller Onboarding Agreement without penalty.
These documents are versioned. A new version records its version number and effective date and a summary of the changes, and the current version of every document is published in the Legal & Compliance centre. Where a change requires renewed consent, the affected users are asked to accept the new version before continuing to use the affected function, and the version accepted is recorded with a timestamp.
Continuing to use the Platform after the effective date of a new version constitutes acceptance, except where the law or the terms of a specific document require express consent.
9. Compliance contacts
DadaGoods publishes the following points of contact and answers correspondence in English and in any of the seven storefront languages. Rights holders, data subjects, regulators and law-enforcement authorities should use the address that matches the subject of the enquiry.
Legal and compliance enquiries: legal@dadagoods.com. Intellectual property and DMCA complaints: ip@dadagoods.com. Data-protection and GDPR enquiries, including data-subject requests: gdpr@dadagoods.com. Digital Services Act and content-moderation enquiries: dsa@dadagoods.com. Written notices may be addressed to the contracting entity named in the footer of this site.
A request from a competent authority is acknowledged on the same Business Day, recorded in the compliance register and answered within the period stated in the request or, where no period is stated, within ten Business Days. We do not disclose personal data in response to an informal request that does not have a lawful basis.