Prohibited and Restricted Items Policy
1. Scope and acceptance
This document governs your access to and use of the DadaGoods platform, including the website, mobile interfaces, application programming interfaces and related services (together, the "Platform"). DadaGoods is a business-to-business-to-consumer wholesale marketplace that connects verified suppliers with business and consumer buyers in seven storefront languages with a United States dollar ledger.
By registering an account, browsing the Platform, publishing a listing, placing an order or otherwise using the Platform, you confirm that you have read, understood and agreed to be bound by this document together with the DadaGoods Privacy Policy, Cookie Policy and Platform Rules. If you do not agree, you must stop using the Platform.
Where you use the Platform on behalf of a company or other legal entity, you represent that you are authorised to bind that entity, and "you" means that entity.
2. Prohibited and restricted items
The schedule of prohibited and restricted items is published in the Prohibited and Restricted Items Policy and forms part of this document. Listings that match the prohibited schedule cannot be published, and any Listing that is discovered to match it is removed immediately and the Seller may attract demerit points or be suspended.
Restricted categories may be sold only by sellers that hold and can evidence the qualification required for that category, such as a licence, certificate, authorisation or test report. Category qualifications are verified before the Listing is published and are subject to periodic re-checking. A Seller that publishes a restricted Listing without the required qualification commits a material breach.
3. Seller obligations
A Seller must hold every licence, registration, authorisation and product certification required to offer its goods in the destination market, including labelling, conformity marking and language requirements, and must produce them on request. A Seller must process orders in good faith, answer buyer enquiries within the response time published in the Platform Rules and keep its stock, price and delivery information current.
A Seller must not place orders with itself, manipulate ratings or reviews, solicit or accept payments outside the Platform for Platform orders, move a buyer off the Platform to avoid fees, or publish Content that is unlawful, misleading, discriminatory or infringing. A Seller must comply with the Platform Rules, with the penalty schedule and with any corrective action requested by DadaGoods within the stated period.
4. Listing and publication rules
A Listing must be published in one or more of the seven storefront languages, must include a valid price tier structure, must state the MOQ where one applies, and must carry at least one accurate image of the actual product. Duplicate listings, keyword stuffing, fabricated reviews and the use of another brand without authorisation are prohibited.
Sellers must keep stock levels current. Where an Order cannot be fulfilled because a Listing overstated available stock, the Seller must notify the Buyer without undue delay, refund any amount paid and may attract demerit points. DadaGoods may remove a Listing that breaches this document, the Prohibited and Restricted Items Policy or the Intellectual Property Policy, and may do so without prior notice where the breach presents a risk to buyers or to third parties.
5. Violations and penalties
Violations carry demerit points under the schedule published in the Platform Rules. Points accumulate over a rolling assessment window and lead, in escalating order, to a warning, a listing restriction, a reduction in store level, withholding of settlement, suspension of the store and termination of the Seller Onboarding Agreement.
Certain conduct results in immediate action without a graduated escalation: publication of a prohibited item, substantiated counterfeiting, a third substantiated intellectual property determination, fraud, or a failure to respond to a safety recall. DadaGoods communicates each measure in writing with the rule relied on, the evidence considered and the period within which the matter can be remedied.
6. Notice and takedown
A rights holder who believes that a Listing or Content infringes its intellectual property may submit a notice to the IP complaints address published in this document. The notice must identify the protected work or right, identify the allegedly infringing material by URL or listing reference, state the basis of the claim, provide contact details and include a statement that the information is accurate and that the complainant is the owner or is authorised to act for the owner.
DadaGoods acknowledges a complete notice within two Business Days and, where the notice is well founded on its face, removes or disables access to the material within seven days of receipt, notifies the affected Seller and records the complaint in the intellectual property register.
The affected Seller may submit a counter-notice setting out why the material is lawful and offering to submit to the jurisdiction of a competent court. Where a counter-notice is received the complainant is notified and the material may be restored unless court proceedings are commenced. Three substantiated infringement determinations against the same Seller result in the automatic freezing of the account pending review.
Deliberately false or abusive notices are a violation of the Platform Rules. DadaGoods may refuse to process notices submitted by a person that repeatedly files unfounded claims.
7. Compliance contacts
DadaGoods publishes the following points of contact and answers correspondence in English and in any of the seven storefront languages. Rights holders, data subjects, regulators and law-enforcement authorities should use the address that matches the subject of the enquiry.
Legal and compliance enquiries: legal@dadagoods.com. Intellectual property and DMCA complaints: ip@dadagoods.com. Data-protection and GDPR enquiries, including data-subject requests: gdpr@dadagoods.com. Digital Services Act and content-moderation enquiries: dsa@dadagoods.com. Written notices may be addressed to the contracting entity named in the footer of this site.
A request from a competent authority is acknowledged on the same Business Day, recorded in the compliance register and answered within the period stated in the request or, where no period is stated, within ten Business Days. We do not disclose personal data in response to an informal request that does not have a lawful basis.