Terms of Service
1. Scope and acceptance
This document governs your access to and use of the DadaGoods platform, including the website, mobile interfaces, application programming interfaces and related services (together, the "Platform"). DadaGoods is a business-to-business-to-consumer wholesale marketplace that connects verified suppliers with business and consumer buyers in seven storefront languages with a United States dollar ledger.
By registering an account, browsing the Platform, publishing a listing, placing an order or otherwise using the Platform, you confirm that you have read, understood and agreed to be bound by this document together with the DadaGoods Privacy Policy, Cookie Policy and Platform Rules. If you do not agree, you must stop using the Platform.
Where you use the Platform on behalf of a company or other legal entity, you represent that you are authorised to bind that entity, and "you" means that entity.
2. Definitions
"Buyer" means a registered user who places an order, whether a business buyer purchasing at tiered wholesale prices or a consumer buyer purchasing single units. "Seller" means a merchant admitted to the Platform under the Seller Onboarding Agreement. "Listing" means any product page, offer, price tier, stock statement or media published by a Seller.
"Content" means text, images, video, specifications, documents and any other material uploaded to the Platform. "Order" means a confirmed purchase of one or more Listings. "Tiered Price" means the unit price that applies once a stated quantity threshold is reached. "MOQ" means the minimum order quantity set by the Seller for a Listing.
"Business Day" means any day other than a Saturday, Sunday or public holiday in Hong Kong, China. "Platform Commission" means the fee retained by DadaGoods on a completed Order as published in the Seller Onboarding Agreement.
3. Eligibility
You must be at least eighteen years old and legally capable of entering into binding contracts to open an account. Business buyers must be duly incorporated or registered and must provide accurate company details on request. Consumer buyers in the European Union benefit from the mandatory consumer protections described in the Refund & Returns Policy, and nothing in these terms removes those protections.
DadaGoods may refuse, suspend or close an account where the information provided cannot be verified, where a sanctions or export-control restriction applies, or where admitting the account would expose the Platform to a legal or regulatory risk. Where an account is refused, any fees already paid for services not rendered are returned.
4. Accounts and security
You are responsible for keeping your login credentials, one-time codes and device access confidential, and for all activity that occurs under your account. Notify us immediately at the legal contact address published in this document if you believe your account has been accessed without authority. DadaGoods is not liable for losses caused by your failure to keep your credentials secure.
Administrative access to the Platform requires a password of at least twelve characters and mandatory two-factor authentication. Five consecutive failed sign-in attempts lock the account for fifteen minutes; every successful and failed attempt is written to an immutable audit log and an alert is sent to the platform operator.
5. Accuracy of information
You must provide information that is true, current and complete, and must update it without undue delay when it changes. Sellers must ensure that descriptions, specifications, images, certifications, prices, stock levels and shipping commitments are accurate and not misleading, and must be able to substantiate any comparative, environmental or origin claim they make.
DadaGoods may request supporting documentation for any Listing or account, and may withhold, edit or remove material that cannot be substantiated. Repeated inaccuracy is treated as a violation under the Platform Rules and may attract demerit points.
6. Role of the Platform
DadaGoods operates an online marketplace. The contract of sale for a Listing is concluded directly between the Seller and the Buyer. DadaGoods is not a party to that contract, is not the seller or the importer of the goods, does not take title to any goods and does not take possession of them at any time.
DadaGoods provides the technical infrastructure, discovery, checkout, payment collection and settlement, dispute handling and compliance oversight described in this document. Where the Platform processes payment, it does so as a collection agent on behalf of the Seller; payment does not make DadaGoods the seller of record.
Sellers are solely responsible for the goods they offer, for their conformity with applicable law in the destination market, and for the accuracy of their Listings. Buyers must satisfy themselves that a Listing meets their requirements before ordering.
7. Orders and formation of contract
An Order is an offer by the Buyer to purchase from the Seller on the terms displayed at checkout. The contract of sale is formed when the Seller accepts the Order or, where the Platform accepts automatically on the Seller's behalf, when that acceptance is recorded. Order confirmation, payment status, despatch and delivery events are recorded on the Platform and are available to both parties in their account.
A Seller must accept or reject an Order within the period stated at checkout. Where an Order is rejected, or where an unpaid Order expires after the payment window configured on the Platform, any authorisation held is released. Neither party may cancel an Order that has already been accepted except as permitted by this document, the Refund & Returns Policy or applicable law.
8. Pricing and currency
All prices are expressed and settled in United States dollars, with amounts held and calculated to the cent. Sellers may publish tiered wholesale prices and an MOQ for business buyers while offering the same Listing at a single-unit price for consumer buyers.
Prices must be set in good faith, must not exceed a price at which the Seller has no intention of selling, and must not be manipulated to create a false impression of a discount. Where a reference or strike-through price is displayed it must reflect a price at which the product was genuinely offered; a reference price that cannot be substantiated must not be saved or displayed.
DadaGoods may correct an obvious pricing or currency error on a Listing. Where such an error affects an Order that has not yet been despatched, DadaGoods will contact the Buyer and the Buyer may confirm the corrected price or cancel the Order for a full refund.
9. Payment
Payment may be made through the payment methods offered at checkout, which may include card, PayPal, Stripe and other supported processors. Payment is collected in United States dollars. Payment processors handle card data under their own terms and DadaGoods does not store full card numbers.
An Order is released for fulfilment only after the processor confirms a successful authorisation or payment. Where a payment is reversed, charged back or found to be fraudulent, DadaGoods may suspend the affected Order or Listing, recover the amount from the Seller settlement for that Order, and record the event for audit purposes.
Repeated callbacks for the same transaction are handled idempotently; an amount that does not match the Order total is rejected. Sellers must not solicit payment outside the Platform for an Order placed through the Platform.
10. Shipping and delivery
Sellers state the shipping method, cost and estimated delivery window for each Listing. The Seller is responsible for packing the goods adequately for international carriage, for completing export documentation and for despatching within the stated handling time. Risk passes in accordance with the delivery term stated on the Listing.
Estimated delivery windows are estimates, not guarantees, but a Seller that repeatedly misses its stated window is subject to the penalty schedule. Where a shipment is lost or damaged in transit, the Seller must cooperate in any carrier claim and must refund or replace in accordance with the Refund & Returns Policy. Delivery to the address recorded in the Order discharges the Seller's delivery obligation.
11. Returns, cancellations and refunds
Consumer buyers in the European Union benefit from a fourteen-day cooling-off period running from the day the goods are received, during which an Order may be cancelled for any reason. Business buyers may cancel within the withdrawal window stated on the Listing. Goods must be returned in a condition consistent with the inspection a consumer may reasonably carry out, and the buyer bears the direct cost of return freight unless the goods are faulty, not as described or incorrectly supplied.
Where goods arrive damaged, defective, materially different from the Listing or are never delivered, the Seller bears the cost of return or replacement and must refund the price and the original delivery charge. Claims of this kind must be raised within the claim window published in the Refund & Returns Policy and must be supported by photographs or carrier documentation.
Refunds are issued to the original payment method. Refunds are initiated once the returned goods are received or, where no return is required, once the claim is approved, and are settled within the period required by applicable law after the payment processor clears the reversal. Personalised, perishable, hygiene-sealed and digital items may be excluded from the cooling-off right where the law permits.
12. Taxes, duties and import charges
Prices exclude value-added tax, goods and services tax, customs duties and import charges unless the Listing states otherwise. Where a Listing is sold on a delivered-duty-paid basis the Seller is responsible for those charges; otherwise the Buyer is the importer of record and is responsible for any charge levied on importation.
Each party is responsible for its own income and corporate taxes. Sellers must provide valid tax registration details where required and must comply with their invoicing obligations. DadaGoods may withhold or report amounts where a legal obligation to do so applies.
13. Changes to the service and to these documents
DadaGoods may add, change or withdraw features of the Platform. Where a change materially reduces the service, we give reasonable advance notice in the account, by email or on the affected page, and, where a change is material to a contractual obligation, allow a period in which an affected party may close its account or terminate the Seller Onboarding Agreement without penalty.
These documents are versioned. A new version records its version number and effective date and a summary of the changes, and the current version of every document is published in the Legal & Compliance centre. Where a change requires renewed consent, the affected users are asked to accept the new version before continuing to use the affected function, and the version accepted is recorded with a timestamp.
Continuing to use the Platform after the effective date of a new version constitutes acceptance, except where the law or the terms of a specific document require express consent.
14. Service description and disclaimers
The Platform is provided on an "as available" basis. DadaGoods does not warrant that the Platform will be uninterrupted, error-free or free of harmful components, and does not warrant the quality, safety, legality, fitness for purpose or availability of any goods offered by a Seller. Any description of the service in marketing material is a summary of the features described in this document and does not create a separate obligation.
Nothing in this document excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any statutory consumer right. Where you are a consumer, your statutory rights are unaffected by this document.
DadaGoods does not provide legal, tax, customs or compliance advice to Sellers or Buyers. Each party is responsible for obtaining its own advice on the law of the markets in which it operates.
15. Limitation of liability
To the fullest extent permitted by law, DadaGoods is not liable for indirect, incidental, special, punitive or consequential loss, for loss of profit, revenue, goodwill, business opportunity or anticipated savings, or for loss of data, in each case whether arising in contract, tort, negligence or otherwise and whether or not the loss was foreseeable.
The aggregate liability of DadaGoods arising out of or in connection with the Platform is limited to the greater of the platform commission retained on the Orders giving rise to the claim during the six months preceding the event, or one hundred United States dollars. This cap applies to the aggregate of all claims and does not affect the mandatory rights of consumers or the liability of a Seller to a Buyer.
16. Governing law and dispute resolution
These documents and any dispute or claim arising out of or in connection with them or their subject matter are governed by the laws of Hong Kong, China, without regard to its conflict-of-laws rules. The contracting entity is the platform operator identified in the compliance contacts section of this document.
The parties will attempt to resolve any dispute through the Complaints and Appeals procedure before commencing proceedings. Subject to that, the courts of Hong Kong, China have exclusive jurisdiction, save that either party may seek interim or injunctive relief in any competent court and save that a consumer may bring proceedings in the courts of the country in which the consumer is habitually resident. Where a consumer in the European Union brings a claim, the mandatory consumer-protection rules of that consumer's country of residence apply.
17. Notices and records
A notice is validly given to a user when it is sent to the email address recorded on the account or posted to the account message centre, and is treated as received on the next Business Day after sending. A notice is validly given to DadaGoods when it is sent to the contact address published in this document.
Electronic records created and stored by the Platform, including acceptance records, order and payment records, communications and audit entries, are admissible evidence of the matters they record. Each acceptance of a document is stored with the document version, the date and time, the locale in which it was presented and the originating network address.
18. Compliance contacts
DadaGoods publishes the following points of contact and answers correspondence in English and in any of the seven storefront languages. Rights holders, data subjects, regulators and law-enforcement authorities should use the address that matches the subject of the enquiry.
Legal and compliance enquiries: legal@dadagoods.com. Intellectual property and DMCA complaints: ip@dadagoods.com. Data-protection and GDPR enquiries, including data-subject requests: gdpr@dadagoods.com. Digital Services Act and content-moderation enquiries: dsa@dadagoods.com. Written notices may be addressed to the contracting entity named in the footer of this site.
A request from a competent authority is acknowledged on the same Business Day, recorded in the compliance register and answered within the period stated in the request or, where no period is stated, within ten Business Days. We do not disclose personal data in response to an informal request that does not have a lawful basis.