Service Description and Disclaimers
1. Scope and acceptance
This document governs your access to and use of the DadaGoods platform, including the website, mobile interfaces, application programming interfaces and related services (together, the "Platform"). DadaGoods is a business-to-business-to-consumer wholesale marketplace that connects verified suppliers with business and consumer buyers in seven storefront languages with a United States dollar ledger.
By registering an account, browsing the Platform, publishing a listing, placing an order or otherwise using the Platform, you confirm that you have read, understood and agreed to be bound by this document together with the DadaGoods Privacy Policy, Cookie Policy and Platform Rules. If you do not agree, you must stop using the Platform.
Where you use the Platform on behalf of a company or other legal entity, you represent that you are authorised to bind that entity, and "you" means that entity.
2. Role of the Platform
DadaGoods operates an online marketplace. The contract of sale for a Listing is concluded directly between the Seller and the Buyer. DadaGoods is not a party to that contract, is not the seller or the importer of the goods, does not take title to any goods and does not take possession of them at any time.
DadaGoods provides the technical infrastructure, discovery, checkout, payment collection and settlement, dispute handling and compliance oversight described in this document. Where the Platform processes payment, it does so as a collection agent on behalf of the Seller; payment does not make DadaGoods the seller of record.
Sellers are solely responsible for the goods they offer, for their conformity with applicable law in the destination market, and for the accuracy of their Listings. Buyers must satisfy themselves that a Listing meets their requirements before ordering.
3. Service description and disclaimers
The Platform is provided on an "as available" basis. DadaGoods does not warrant that the Platform will be uninterrupted, error-free or free of harmful components, and does not warrant the quality, safety, legality, fitness for purpose or availability of any goods offered by a Seller. Any description of the service in marketing material is a summary of the features described in this document and does not create a separate obligation.
Nothing in this document excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any statutory consumer right. Where you are a consumer, your statutory rights are unaffected by this document.
DadaGoods does not provide legal, tax, customs or compliance advice to Sellers or Buyers. Each party is responsible for obtaining its own advice on the law of the markets in which it operates.
4. Limitation of liability
To the fullest extent permitted by law, DadaGoods is not liable for indirect, incidental, special, punitive or consequential loss, for loss of profit, revenue, goodwill, business opportunity or anticipated savings, or for loss of data, in each case whether arising in contract, tort, negligence or otherwise and whether or not the loss was foreseeable.
The aggregate liability of DadaGoods arising out of or in connection with the Platform is limited to the greater of the platform commission retained on the Orders giving rise to the claim during the six months preceding the event, or one hundred United States dollars. This cap applies to the aggregate of all claims and does not affect the mandatory rights of consumers or the liability of a Seller to a Buyer.
5. Changes to the service and to these documents
DadaGoods may add, change or withdraw features of the Platform. Where a change materially reduces the service, we give reasonable advance notice in the account, by email or on the affected page, and, where a change is material to a contractual obligation, allow a period in which an affected party may close its account or terminate the Seller Onboarding Agreement without penalty.
These documents are versioned. A new version records its version number and effective date and a summary of the changes, and the current version of every document is published in the Legal & Compliance centre. Where a change requires renewed consent, the affected users are asked to accept the new version before continuing to use the affected function, and the version accepted is recorded with a timestamp.
Continuing to use the Platform after the effective date of a new version constitutes acceptance, except where the law or the terms of a specific document require express consent.
6. Governing law and dispute resolution
These documents and any dispute or claim arising out of or in connection with them or their subject matter are governed by the laws of Hong Kong, China, without regard to its conflict-of-laws rules. The contracting entity is the platform operator identified in the compliance contacts section of this document.
The parties will attempt to resolve any dispute through the Complaints and Appeals procedure before commencing proceedings. Subject to that, the courts of Hong Kong, China have exclusive jurisdiction, save that either party may seek interim or injunctive relief in any competent court and save that a consumer may bring proceedings in the courts of the country in which the consumer is habitually resident. Where a consumer in the European Union brings a claim, the mandatory consumer-protection rules of that consumer's country of residence apply.
7. Notices and records
A notice is validly given to a user when it is sent to the email address recorded on the account or posted to the account message centre, and is treated as received on the next Business Day after sending. A notice is validly given to DadaGoods when it is sent to the contact address published in this document.
Electronic records created and stored by the Platform, including acceptance records, order and payment records, communications and audit entries, are admissible evidence of the matters they record. Each acceptance of a document is stored with the document version, the date and time, the locale in which it was presented and the originating network address.
8. Compliance contacts
DadaGoods publishes the following points of contact and answers correspondence in English and in any of the seven storefront languages. Rights holders, data subjects, regulators and law-enforcement authorities should use the address that matches the subject of the enquiry.
Legal and compliance enquiries: legal@dadagoods.com. Intellectual property and DMCA complaints: ip@dadagoods.com. Data-protection and GDPR enquiries, including data-subject requests: gdpr@dadagoods.com. Digital Services Act and content-moderation enquiries: dsa@dadagoods.com. Written notices may be addressed to the contracting entity named in the footer of this site.
A request from a competent authority is acknowledged on the same Business Day, recorded in the compliance register and answered within the period stated in the request or, where no period is stated, within ten Business Days. We do not disclose personal data in response to an informal request that does not have a lawful basis.